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Frequently Asked Questions (FAQ)

 1. What types of products does Amhaj eCommerce sell?

Amhaj eCommerce offers both digital and physical products, including software, electronics, clothing, and other everyday essentials.

2. Do you offer free shipping?

✅ Digital Products: Yes, digital products come with free instant access and no extra shipping charges.
✅ Physical Products: Shipping charges apply, and fees are calculated at checkout.

3. How do I receive my digital product after purchase?

Once your payment is confirmed, you will receive an instant download link or email delivery for your digital product.

4. What payment methods do you accept?

We accept a variety of secure payment options, including credit/debit cards, PayPal, and other online payment gateways.

5. Can I return a product if I am not satisfied?

✅ Digital Products: Non-refundable due to their nature.
✅ Physical Products: Returns are accepted within 7 days, provided the item is unused and in its original condition (return shipping costs apply).

6. How do I request a refund or return?

For physical products, contact our customer support team within 7 days of receiving the item. We will guide you through the return process.

7. Is my payment information secure?

Yes! We use advanced encryption and security protocols to ensure all transactions are 100% safe and secure.

8. Do you offer customer support?

Yes! Our 24/7 Customer Support team is always available to assist you via email, chat, or phone.

9. How long does it take to receive my physical order?

Shipping times depend on your location and the shipping method selected at checkout. Estimated delivery details will be provided at the time of purchase.

10. Do I need to create an account to make a purchase?

While you can check out as a guest, creating an account allows you to track orders, save payment details, and enjoy a faster checkout process in the future.

11. Where can I find the Terms & Conditions?

By purchasing from Amhaj eCommerce, you agree to our [Terms & Conditions], which can be found on our website.

12. How can I contact customer service?

You can reach us through our 24/7 support via:

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Please make your payment directly via UPI transfer by scaning our below QR codes. Use your Order ID as the payment reference. Your order won't be shipped until the funds have cleared in our account.

Please make your payment directly into our bank account. Use your Order ID as the payment reference. Your order won't be shipped until the funds have cleared in our account.

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